1. Order Cancellation
    • Customers may cancel their order within 24 hours of placement, provided the order has not yet been processed or shipped.
    • Once an order has been processed or shipped, cancellation is no longer possible.
  2. Custom and Special Orders
    • Orders for custom-made or special-order products cannot be canceled once production has begun or the supplier has confirmed the order.
  3. Refunds for Canceled Orders
    • If an eligible order is canceled within the permitted time frame, a full refund will be issued via the original payment method.
    • If cancellation occurs after processing but before shipping, a restocking fee may apply.
  4. How to Cancel an Order
    • To request a cancellation, please contact our customer service team via email or phone with your order number and details.
  5. Right of Withdrawal (For Consumers)
    • Consumers within the EU have the legal right to withdraw from their purchase within 14 days of receiving the goods. However, this does not apply to sealed medical or dental products that have been opened or used.